Shipping & Delivery
Terms and Conditions
All delivery services could be made on a van or a lorry so it is assumed that the delivery address will be accessible. If access is likely to be problematic please let us know at the time of order to discuss alternative delivery options.
Please remember that deliveries of flooring are kerb side only as the drivers are not insured to carry the order into your home, so it’s required that you’re physically able enough to move the packs into your home (you might want to ask a friend or family member to help you out!).
What To Do If Everything Isn't As It Should Be?
It is important to check the packages for any visual damage to the goods and sign for your order on arrival. In the rare event that you receive damaged goods or there are missing items, please make sure it is noted on the courier's paperwork. We also strongly suggest that you contact us directly as soon as possible to make sure we are aware of the problem so that we can resolve it swiftly.
We strongly advise against booking installers until goods have been received and checked as, regrettably, we cannot be held responsible for any consequential losses.
If your order arrives as arranged but we're unable to deliver because there's nobody home, the goods are refused, there's inadequate help available, or the order is changed/cancelled within 48 hours of your delivery, you will be liable for any additional costs incurred for the goods being returned.
Deliveries Outside Of Mainland UK
Please be aware that customers living outside of Mainland UK or in some territories of Scotland may incur extra delivery charges. Once you have placed your order online we will be in contact to arrange the best delivery options available.